Reply to every guest. Without spending your day on it.
Sentioo replies to your guests on your behalf, in your tone, connected to your PMS. You stay in control.
- Replies in under a minute
- 100% customizable tone
- You stay in control
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The solution
Three pillars, one mission: peace of mind.
Sentioo doesn't replace your guest service — it backs it up, intelligently, 24/7.
Auto-reply to common questions
Check-in time, parking, WiFi, amenities: Sentioo replies instantly with the information you've configured.
Trained on your property
Every reply is tailored to your property, your tone, your rules. No generic answers, no improvisation.
Immediate alert when human input is needed
Sensitive questions, complaints, out-of-scope requests: Sentioo hands off and notifies you immediately.
Built for short-term rental managers.
Whether you manage 1 property or 100, Sentioo adapts.
Volume-based pricing, no commitment.
Compatible with your PMS — Beds24, Smoobu, Lodgify, Hostaway, Guesty and more.
Included in all plans
- 24/7 automatic replies
- Native PMS connection
- 100% customizable tone
- Automatic escalation to the right person
- Dashboard & history
- Guided onboarding
Question about pricing? Check the FAQ.
Results & reliability
Concrete numbers. Reliability without compromise.
< 1 min
Average response time
Versus 2 to 4 hours with manual handling
80 %
Of messages handled automatically
Common questions, no human intervention
0
Unanswered message
24/7 — even in the middle of the night
+4,8★
Average guest rating
Responsiveness is the #1 satisfaction driver
Zero improvisation
Sentioo only replies with information you have configured. No invented prices, no extrapolated rules.
Automatic escalation
If a situation goes out of bounds, Sentioo hands it off immediately — no waiting, no invented answer.
Full control
Copilot mode, one-click manual takeover, time-stamped audit log. You stay in charge of every exchange.
Data hosted in Europe
Native GDPR compliance. No guest information shared with third parties for commercial purposes.
Ready to stop chasing
after your messages?
Book 20 minutes with our team. We set up your first property together, live.
How it works
Four steps, and Sentioo replies for you.
A guided onboarding, no technical setup. You stay in the driver's seat.
Connect your PMS
Sentioo plugs directly into your property management tool to pull listings, bookings, and messages.
Connection in under 5 minutes
Native integrations
Different PMS? We add it on request.
Import your information
House rules, amenities, access codes, hours: Sentioo reads your property profile and fills in the gaps with you.
You stay in control of every detail
Property analysis
House rules
12 rules detected
Amenities
WiFi, oven, dishwasher, parking…
Neighborhood & access
Restaurants, transit, beaches
Codes & access
To complete
Smart alerts
Sentioo automatically detects situations that need a human — and notifies you in real time.
SMS, email, or both
Technical alert
The guest reports a water heater issue. Sentioo notified your concierge by SMS.
2 min ago · Marc (concierge)
Full history
All exchanges are searchable, time-stamped, attributed. You stay in charge of every conversation, anytime.
One-click manual takeover
Inbox
3 conversationsGreat, thanks — I'll let you handle it!
We're arriving around 5:30pm on the 12th, does that work?
And do you have gear for young children?