Last updated: June 2026
The French version of this document prevails. Translations are provided for information only.
These Terms of Use (hereinafter the "Terms") define the conditions of access to and use of the Sentioo service, available at sentioo.app (hereinafter the "Service").
By creating an account or using the Service, you fully accept these Terms.
Sentioo is a guest messaging automation platform for short-term rental owners and managers. The Service notably allows:
Access to the Service requires the creation of an account with a valid email address and password. You are responsible for the confidentiality of your credentials and for any activity carried out from your account.
You agree to provide accurate information and to keep it up to date. In the event of unauthorized use of your account, you must notify us immediately at contact@sentioo.app.
By using the Service, you agree to:
The Service uses Sentioo to generate replies to guest messages. These replies are based on the knowledge base you have configured for each property.
You remain solely responsible for the content sent to guests through the Service. Sentioo does not guarantee the accuracy or relevance of replies generated by Sentioo. It is your responsibility to review and, where appropriate, correct replies via your dashboard.
The Service is offered on a subscription basis, per property per month, according to the pricing in effect shown on the Pricing page. Prices are shown excluding VAT; applicable VAT is added at billing.
The subscription price is degressive by brackets: each property is billed at its bracket rate. Some options (SMS, Sentioo calls) are billed on usage, in addition to the subscription, from €2 excl. VAT accrued. Payments are processed by our provider Stripe; no bank details are stored by Sentioo.
The monthly subscription has no commitment: renewed tacitly each month, it can be cancelled at any time, with cancellation taking effect at the end of the current period. The annual subscription is taken out for a term of twelve (12) months, in exchange for two months free, and renews tacitly for the same term unless cancelled before its end.
The Service is intended for professionals: the fourteen-day right of withdrawal provided for consumers does not apply. Unless a mandatory legal provision states otherwise, periods already started are not refundable.
The processing of your account and billing personal data is governed by our privacy policy.
For your guests' data processed through the Service (names, emails, phone numbers, messages), you act as data controller and Sentioo as data processor. You agree to comply with the GDPR, in particular to have a legal basis and to inform the data subjects.
The detailed terms of this processing are set out in a data processing agreement (DPA), available on request at contact@sentioo.app.
All elements of the Service (software, interface, texts, logos, Sentioo brand) are protected by intellectual property law and remain the exclusive property of the publisher.
The contents you integrate into the Service (knowledge base, information about your properties) remain your property.
Sentioo strives to ensure the availability of the Service 24/7. However, the Service may be temporarily interrupted for maintenance, updates or in cases of force majeure. Sentioo cannot be held liable for interruptions of the Service.
The Service is provided "as is". Sentioo does not guarantee that the Service will be free of errors or interruptions.
Under no circumstances may Sentioo be held liable for indirect, incidental or consequential damages resulting from the use of or inability to use the Service, including loss of revenue, data or bookings.
You may terminate your account at any time by contacting us at contact@sentioo.app or from your account area. Your data will be deleted in accordance with our privacy policy.
Sentioo reserves the right to suspend or delete your account in the event of a breach of these Terms, after prior notice except in case of emergency.
Sentioo reserves the right to modify these Terms at any time. Users will be notified of any changes by email or through the Service. Continued use of the Service after a change constitutes acceptance of the new Terms.
These Terms are governed by French law. Any dispute relating to the interpretation or performance of these Terms shall be submitted to the competent courts of Paris.
For any question regarding these Terms, you can contact us at contact@sentioo.app.
