Your questions, answered.

About 30 minutes. Connection to your PMS, import of your property info, rule validation: all guided. Our team can join via video call if you prefer.

Yes, without interruption. Sentioo replies to your guests 24/7, including in the middle of the night. No message waits unanswered until you wake up.

Sentioo automatically detects the guest's language and replies in their language (French, English, Spanish, German, Italian, Portuguese, Dutch, Chinese, Japanese, Korean). You see the translation in your interface.

Airbnb, Booking.com, Vrbo, and Abritel, through your PMS. Messages from all your platforms land in one place, and Sentioo replies in the guest's language.

No. Sentioo is an assistant that backs you up: it handles repetitive questions and leaves you in charge of anything that needs real human judgment. You choose how much autonomy it has, and you can take over at any time.

Sentioo replies to your guests around the clock. As soon as a message falls outside the usual scope (a complaint, an emergency, a delicate request), it alerts you right away by email, push notification, WhatsApp or SMS, with the full context, so you can step in. You're only pulled in when it truly matters.

No. Sentioo only replies with information you've configured. If a question goes beyond what it knows, it hands off, and never improvises.

Yes. You can reply yourself in any conversation, and change each property's mode (Copilot, Hybrid, Autopilot) whenever you want. Control always comes back to you.

Yes, fully. You define the tone (warm, professional, casual…), vocabulary, favorite expressions. Sentioo stays consistent across every exchange.

Beds24, Smoobu, Lodgify, Hostaway, and Guesty natively. If your PMS isn't listed, contact us: we add it on request within 2 to 4 weeks.

Yes. Sentioo adapts to your portfolio, from 1 to 100+ properties. Each property has its own profile, tone, rules. Volume-based pricing.

Yes. Your personal data is encrypted and hosted in Europe, with native GDPR compliance. No guest information is shared for commercial purposes, and you stay the owner of your data at all times.

On the monthly plan, no commitment: you pay per property per month and stop whenever you want. On the annual plan, you commit for 12 months in exchange for 2 months free. Either way, pricing is volume-degressive, with no hidden fees.